Privacy policy

Privacy Policy

Last updated: December 19, 2025

Pottary (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience.

Our store is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following categories:

  • Contact information: name, billing and shipping address, email address, phone number

  • Payment information: payment method, transaction details, payment confirmation (payment data is processed securely by third-party payment processors)

  • Account information: login credentials, preferences, and settings

  • Order and transaction data: products viewed, added to cart, purchased, returned, or exchanged

  • Communications: messages you send us, including customer support inquiries

  • Device and technical data: IP address, browser type, device identifiers

  • Usage data: interactions with the website, pages viewed, and navigation behavior

Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, create an account, or contact us

  • Automatically, through cookies and similar technologies when you use our Services

  • Service providers, such as Shopify, payment processors, and shipping partners

  • Business and marketing partners, where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

  • Process payments and fulfill orders

  • Manage accounts, returns, refunds, and exchanges

  • Deliver products and provide customer support

  • Personalize your shopping experience

Marketing and Advertising

  • Send promotional emails or messages (you may opt out at any time)

  • Display relevant advertisements based on your interactions with the Services

Security and Fraud Prevention

  • Protect accounts and transactions

  • Detect, prevent, and investigate fraudulent or unauthorized activity

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our terms and policies

How We Share Personal Information

We may share your personal information with:

  • Shopify and service providers (payment processing, shipping, analytics, customer support)

  • Marketing and advertising partners, in accordance with their privacy policies

  • Affiliates, if applicable

  • Legal authorities, when required by law or to protect our rights

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its services. Your information may be transferred to and processed in countries outside your own.

To learn more about Shopify’s privacy practices, visit:
👉 https://privacy.shopify.com/en
👉 Shopify Privacy Portal: https://privacy.shopify.com/en/portal